CREST Return, Refund & Exchange Policy

Thank you for shopping at CREST Diving Official Store.

Please read the following return, refund, and exchange policy carefully before submitting a request.

1. Seven-Day Inspection Period

In accordance with Taiwan's Consumer Protection Act, online purchases are eligible for a seven-day inspection period, starting from the day after the product is received.

The inspection period is intended for product checking only. It is not a trial-use period. Returned products must be unused, complete, and in resaleable condition, including the product itself, accessories, gifts, warranty card, manuals, packaging, and all related documents.

2. Please Record an Unboxing Video

To protect your rights, we strongly recommend recording a complete unboxing video when receiving your order.

If the product is incorrect, missing, damaged, or defective upon arrival, please contact us as soon as possible and provide photos or video records for review.

3. Return and Exchange Conditions

Returned or exchanged products must remain unused and complete.

If the product, packaging, accessories, warranty card, manuals, gifts, or related documents are missing, damaged, written on, stained, or show signs of use, CREST reserves the right to refuse the return or deduct the necessary restoration cost from the refund.

4. Product Warranty

Product warranty coverage is subject to the warranty terms of each product category.

For warranty service, please provide the product serial number, purchase proof, warranty card, and a description of the issue.

5. How to Contact Us

If you need assistance with returns, exchanges, refunds, or warranty service, please contact us:

Email: info@crestdiving.com
Tel: 886-2-2994-7450

6. Information Required

To help us process your request efficiently, please provide the following information:

  • Order number
  • Name and contact information
  • Product name
  • Reason for return, exchange, or warranty request
  • Photos or video records
  • Product serial number, if applicable
  • Warranty card or proof of purchase, if applicable

7. Refund Processing

After the returned product is received and inspected, we will process the refund according to your original payment method or an agreed refund method.

Credit card refunds will be processed through the original payment channel. The actual refund date may vary depending on the card-issuing bank.

For bank transfers in TWD, please provide accurate bank account information.

For overseas wire transfers or PayPal refunds, any handling fees or exchange-rate differences may be deducted from the refund amount where applicable.

8. Business Days

Return, exchange, refund, and warranty requests are processed during business days. Processing time may vary depending on case details, logistics, payment channels, and bank procedures.