In accordance with Taiwan Consumer Protection Law, CREST Diving official mall online shopping enjoys a seven-day appreciation period . However, this appreciation period is [not a product trial period] . Please read the following instructions carefully to protect your rights.
1. After receiving the product, we recommend that you videotape the entire unboxing process, and first check whether the received ordered items, including the product body, accessories, gifts, etc., match the shipping details.
After you receive the goods, if there are any discrepancies or missing parts, or the goods are damaged due to non-human factors, or the packaging may be damaged or incomplete due to the transportation process, please contact us through EMAIL, Facebook fan page, Or contact the CREST Diving official mall by phone as soon as possible, and we will handle product damage identification and return and exchange services for you as soon as possible.
2. If you wish to return the product within the seven-day appreciation period, please maintain the integrity of the product, including the product body, accessories, gifts, etc., as well as the outer box packaging. All must be kept brand new and intact.
Returns will not be accepted if the product is faulty, damaged, severely scratched, dirty, damaged in packaging, etc. due to improper use, malicious disassembly, or other human factors, or if the accessories and gifts are missing.
3. If the goods are unpacked, it means that the value of the goods has been reduced, and we reserve the right to charge fees for the loss of value.
4. The CREST computer watch product body provides a two-year conditional warranty for valid orders from Taiwan and one year for valid international orders. There is no warranty for related accessories. For the remaining warranty conditions and product instructions, please refer to the original manufacturer's website and instruction manual.
5. When CREST Diving official mall receives your order, you will be deemed to have read and agreed to the above precautions.
6. For customers who want to handle returns, refunds or exchanges, please contact the CREST Diving official mall through the following methods, and we will handle it for you as soon as possible:
Tel: 02-2999-2552 (For international calls, please dial 886-2-2999-2552)
EMAIL: Please email to info@crestdiving.com, please indicate [your CREST Diving official mall order number] in the title
Official Facebook fan page/Instagram: Please search [CREST Diving] and send a private message to the fan page
7. Please provide the following information when contacting us to speed up the process:
Your CREST Diving official mall order number: (is a # four-digit number)
To process (1) order cancellation, (2) return and refund, or (3) exchange:
Reason for processing:
Your name:
Phone or cell phone:
EMAIL：
postal code:
Receiving address:
Photos of the current condition of the product: (No need to provide if you have not received the product)
Product status video:(No need to provide if you have not received the product)
If the product is a computer watch or regulator: please provide the serial number and warranty card(you do not need to provide it if you have not received the product)
6. Return, refund and exchange operation time
All applications that meet the above refund regulations will be refunded as soon as possible according to the payment method you originally selected.
Credit card swiping: After the refund application is confirmed, it will take about 3 to 14 working days. The money will be refunded to the credit card account you originally used. The actual credit date depends on the number of working days of each card-issuing bank. Please pay attention to the latest period. and your next credit card bill. Before the credit card bill has been issued, you can also call your card-issuing bank to inquire about the refund record of "Undisbursed Details".
Taiwan dollar transfer refund: After the refund application is confirmed, it will take about 2 to 5 working days to refund to your designated account. You can check the actual credit information with your bank.
Foreign currency wire transfer refund: After the refund application is confirmed, it will take about 3 to 7 working days to refund to your designated account. You can check the actual credit information with your bank.
PayPal, electronic payment or other third-party payment: After the refund application is confirmed, it will take about 2 to 14 working days for the refund to your designated account. The actual refund time will be based on the refund regulations provided by each service.
Note: All refund methods are manual operations, and the calculation days for each process are working days, which does not include weekends, Saturdays, Sundays and national holidays.
